Forgot to check in or out | Customer service | NS (2024)

FAQs

What happens if I forgot to check out NS? ›

Forgotten to check out

Forgot to check out? You have 6 hours to check out at an NS pole or gate after checking in. Make sure to scan your OV-chipkaart oon the checkout side. If you cannot check out on time, we will charge you a correction fee or the boarding fee.

You can submit your complaint to NS Customer Service. You can do so via: 030 751 51 55: available day and night. X (formerly Twitter): Monday - Sunday: 07:00 - 23:00.

Sanctions. If fraud has been committed, we will always implement the following measures, depending on the circ*mstances: Levy the legal fine of € 50 if you do not have a valid ticket aboard the train. We also have that authority if no fraud has been committed.

If you forgot to check out with your debit card, then a correction fee of € 20 will be debited from your account.

Charges if you don't touch in and out

If you don't touch in and out, we can't tell where you've travelled from or to, so your journey will be incomplete. Maximum fares don't count towards capping. If you don't touch in or out at the start and end of your journey, you may be charged a penalty fare or may be prosecuted.

The no-show policy explains that any passenger who's deemed to be an active passenger on the airline's boarding list since he/she has already finished the online check-in procedure if, under certain circ*mstances, cannot board the flight, will be marked 'no show' on the selected sequence.

We seek your understanding on this. If you need immediate assistance, you may contact our 24-hour hotline at 1800-367-6767, or (65) 6567 6767 if you are calling from overseas.

We will refund your ticket. You can claim your money back by submitting a Delay Refund request. We will also refund any other train tickets you bought to travel back to your station of departure, because you had to abort your journey. You can do both by reaching out to NS Customer Service.

If you still fail to pay within 21 days, we will be forced to transfer the fine to a collection agency. The fine will then be increased by a collection fee of €25, which is in addition to the aforementioned administration fee of €15.

If you aren't sure whether you checked in or not, the waiting time between checking in and out at the same card reader is 100 seconds. You can therefore confirm whether or not you have checked in properly by using the card reader again within this 100-second period.

What happens if you don't check out the Amsterdam tram? ›

- If you've checked in on the bus, tram or subway and you've forgotten to check out, a standard (full) fee of € 4,00 is charged from the Chip Card. - When checked in on the train and you've forgotten to check out, a standard (full) fee of € 20,00 is charged from the Chip Card.

Travelling with your debit card is ideal for anyone who only travels occasionally on public transport. You no longer need to purchase a separate ticket or OV-chipkaart. When you check in using your debit card, you travel in second class with no discount. This allows you to travel in the way that suits you best!

Missed check-in or -out

If you do not check out, you will pay the full boarding fare.

Your means of travelling may change from time to time, for example due to a house move, new job or because you're commencing your studies. You can change your season ticket every month by logging in to Mijn NS. You can also see right away which season ticket you currently have.

Instead of adding money to an Oyster card, you can also use your contactless debit or credit card, mobile phone or other device for adult rate PAYG travel. Find out more about contactless, including valid payment methods and devices.

The rate that applies for a missed check-in or check-out is €4 (full rate). This amount may be different if an age discount, discount product or season ticket applies to your trip during your trip.

How to reclaim your OV-chipkaart balance. Do you want to reclaim the money left on your personal or anonymous OV-chipkaart? Then fill in the form on ov-chipkaart.nl and get the balance refunded to your account.

OVpay is a convenient way to check in and out of OV using your bank card. It works just like an OV-chipkaart (public transport chip card). You check in when you board the tram, bus, metro or train and check out when you reach your destination. This does not require advance notice or downloading a separate app.